Purging Old Microsoft Tenant from MacOS

Possible Error Codes:

AADSTS50020

Resolution:

Quit all Microsoft Apps.

Run the Microsoft License Removal Tool.

Delete the following files from /Library/LaunchDaemons:

• com.microsoft.office.licensingV2.helper.plist)
• com.microsoft.autoupdate.helper.plist
• com.microsoft.onedriveupdaterdaemon.plist

Delete the following files from /Library/LaunchAgents:

• com.microsoft.update.agent.plist

Delete the following files from /Library/PrivilegedHelperTools:

• com.microsoft.office.licensingV2.helper
• com.microsoft.autoupdate.helper

Delete the following files from /Library/Preferences:

• com.microsoft.office.licensingV2.plist

Delete Microsoft related files (com.microsoft.*) from the following directory:

• ~/Library/Application Support
• ~/Library/Caches
• ~/Library/Containers
• ~/Library/Preferences

Delete all folders from the following directory starting with UBF:

• ~/Library/Group Containers/UBF*

Delete all entries in Apple Keychain related to Microsoft.

Restart Mac.

Open any Office Apps and proceed with login.

References:

https://support.microsoft.com/en-us/office/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193

https://support.microsoft.com/en-us/office/troubleshoot-office-for-mac-issues-by-completely-uninstalling-before-you-reinstall-ec3aa66e-6a76-451f-9d35-cba2e14e94c0

Created By: Shawn Tong

Last Updated: 10 June 2024